Refund policy

K-Loves Boutique Policy

Hi babes,

We will accept merchandise/s (exempt items stated below) if the following item/s meet our exchange guidelines. If any item/s do not meet the below guidelines, the exchange merchandise item/s will not be accepted and/or store credit. All exempt items are considered FINAL SALE and will not be accepted for any reasons. We do not process any return item/s for exchanges of any kind (store credit is issued if approved).
Management will inspect and approve all exchange item/s when received. After approval, store credit (discount code) will be given. Shipping costs are non-refundable. We do not refund monies when item/s or order/s are canceled (store credit is given).
 
Exchange Guidelines
• All merchandise item/s must be exchanged in its original “unused” condition and must have the following attachment/s to its associated item/s when exchanged:
• Original hanging tag/s and/or sticker/s
• Manufacture label/s & packaging/s
• Price tag/s and its associated UPC bar code label
• Sellable condition
• All merchandise item/s that have been altered, manipulated, used, stretched, or changed/modified to its cosmetic appearance for any item/s will be subjected to an automatic denial for approval (No store credit will be given).
• All online item/s must be exchanged within the 14 day exchange window from the date received.
• All in-store pickup item/s must be returned within 9 days from the date ordered.
• “Approved” exchange items that were received as a gifts will be given store credit for the original purchase valued.
 
Exempt Items (FINAL SALE: No Exchange/s or Store Credit)
• Discounted item/s using a promo code
• Swimwear
• White Clothing
• Bodysuits
• Any accessories (e.g. jewelry)
• Perishable goods (e.g. food, flowers, newspapers, magazines, etc.)
• Intimate goods or likeness (e.g. shapewear, bras, underwear, etc.) 
• Sanitary or hygiene goods or likeness
• Hazardous, combustible, flammable liquids or gases
• Items marked “Final Sale”
• Gift Cards
• Downloadable or software products
• Health or personal care products or likeness
 
Instructions for Exchange
• A copy of the receipt, invoice, or packing slip must be included inside returning package.
• All returns are at the sole responsibility & expense by the customer (including the required shipping cost to & from our warehouse) unless:
• Customer is missing item/s or order/s
• Customer received wrong item/s or variant (e.g. color, size, etc.)
• Customer did not order the item/s or order/s
• Customer received duplicate item/s or order/s
• All “non-exempt” exchange items must be mailed back to:

Please write your original order number on the outside of the package or return label. 
• If the exchanged item/s are valued more than $75, make sure you ship with a tracking number and its associated insurance value.
• Our return department strives to process all exchanges within 48-72 hours. 
• If a customer has exchange two (2) or more separate order/s within a six (6) month period, they will no longer be able to exchange or receive store credit thereafter for any item/s or reason/s. If a customer continues to violate our return policy during this period, we will have the right to refuse any transactions and/or services during this six (6) month return policy.